If you are not satisfied with your purchase, please call Gnarlyclothes.com Customer Care ( 949 715 1925 ) for a Return Authorization (RA) number within 15 days of receipt of product. The product must be returned within 15 calendar days of the issuance of the RA number. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that was included with the product. Product must be unworn, and unused, in original packaging in sellable, mint condition. Any product that is returned, and doesn’t fit these standards will not be accepted. Follow these simple steps for a prompt refund: Obtain a Return Authorization number by calling Customer Care at 949 715 1925; please have your invoice or packing list handy when placing the call. Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc.) Include the packing list in the box. Please write RA number on outside of package. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages. Once your return is received and verified, we will usually ship within 15 business days of receipt.